From drop-off to delivery, discover how we make laundry day effortless.
Need help tracking your order, rescheduling a pickup, or updating your preferences? Browse our most commonly asked questions to get instant answers.
Book your laundry pickup in seconds—anytime, anywhere. Simply open our mobile app or visit the website, choose your service, select your preferred schedule, and confirm your order. Our driver will be on the way!
No extra effort needed—we've got the sorting covered. Just hand over your laundry in any clean bag. Our trained staff will separate lights, darks, and delicate fabrics to ensure safe and proper cleaning.
Find out if we're already in your City! We operate in several zones across [City/Region]. Enter your location in the app or on the site to check if we deliver to your area.
Quick turnaround to fit your busy schedule. Standard orders are delivered within 24-48 hours. If you're in a rush, express services are available for same-day or next-day delivery at an additional cost.
Affordable service that fits your budget. Yes, our minimum order is [Insert Amount]. Don't worry—if you're below the minimum, you can still proceed with an added small service charge.
Flexible payment options for your convenience. Choose what works for you—Apple pay, credit/debit card, or cash on delivery. Just select your preferred payment method at checkout.
Cleanliness and hygiene sealed in every order. Each order is packed securely in fresh, sealed laundry bags to keep your clothes protected during transit. Presentation and hygiene are part of our promise.
Plans changed? Easily manage your bookings.You can reschedule or cancel through the app as long as it's done [Insert time, e.g., at least 1 hour] before the scheduled pickup. We're flexible so you don't have to stress.
No worries—we offer flexible hand-off options. You can leave a note in the app for where to leave or pick up the laundry, or assign someone else to receive it. Just keep us posted in the instructions field.
Help is just a message away. Need assistance? You can chat with us via the app, send an email to cityglow@email.com, or call our hotline at [PhoneNumber]. Our support team is available daily 8am-8pm.