Make pickup day smooth and worry-free with these simple, practical tips.
We've got you covered! Just follow these steps to keep your laundry safe and ready for collection.
Use the same type of bag or hamper each time. It helps our team recognize your order easily and keeps things moving without confusion. A clean, dedicated bag makes the process seamless for both of us.


Place your laundry where it's sheltered from the elements and not visible from the street. Behind a gate, porch bench, or tucked near your door are perfect spots. Protected, but easy for us to find.
If you have special instructions. Like a preferred detergent, stain you want us to treat, or a gate code. Leave a quick note in your laundry bag or send us a message. This helps ensure we meet your expectations every time.


Ensure your laundry bag is clean and dry. Avoid placing damp clothes or open liquid containers inside, as this helps maintain the freshness of your laundry and protects it during pickup.
Place your laundry on the designated door hanger or handle if you won't be home. It ensures a smooth, contactless pickup while keeping your items safe and visible for our driver.

See CityGlow in action! From pickup to delivery, experience how we make laundry day effortless.


