Failed pickups happen. Here's what's next.
Sometimes things don't go as planned, but don't worry, we're here to make it right.
Did you miss your laundry pickup?
Whether you forgot to leave your laundry out or our driver couldn't access your location, we've got easy solutions to get back on track.
Contact Support
Need help figuring out what happened? Our support team is ready to assist you. From rescheduling to clarifying pickup instructions, we'll help you resolve the issue quickly and easily.
CONTACT SUPPORT
Reschedule Your Service
Ready to try again? You can reschedule your pickup at a time that works better for you. Just choose a new slot, and we'll handle the rest.
CONTACT SUPPORTText to Order
In addition to the ability to schedule your laundry service in the app, we now offer Text-to-Order. Simply text “PICKUP” to 588-15 to schedule your order. We will automatically reply with some available dates. Select your date and wait for your order confirmation. It's a simple way to reschedule your missed pickup.
Can I track the progress of the driver?
Yes, absolutely. We offer several convenient ways to keep you informed throughout your pickup or delivery.
01
In the App
If you have downloaded and set up the app you will be able to schedule and track your order(s) as desired. Even if we have your account set up with recurring service days you will be able to track your schedule through the App. The app provides high level visibility into the scheduling - it does not provide an exact ETA for arrival.
02
Via Text Message
As a reminder that your pickup and delivery is scheduled and in progress, we will send you automated text messages when the driver is on the way. This is a helpful heads up that we are getting close to your location and it's time to prepare the laundry for pickup.
03
Request an ETA
You can request an ETA by texting “ETA” to 888-861-4245. Our team will find the ETA of your order and reply back with our best estimate. Please note that ETAs are subject to change based on traffic and routing. However, they get quite close!
We're here to help!
If you have any concerns or didn't receive updates, our support team is just a message away. We're committed to keeping your experience seamless and reliable.
Residential Laundry Support
example@gmail.com
+639-202424892
example@gmail.com
example@gmail.com
Commercial Laundry Support
example@gmail.com
+639-202424892
example@gmail.com
example@gmail.com
RESIDENTIAL LAUNDRY
DOWNLOAD OUR APP:
+639-202424892
example@gmail.com